Refund policy

Return & Refund Policy

We want every customer to have a smooth shopping experience. If there is an issue with your order, please contact us within the time limits mentioned below so we can review your request.

1. Return / Refund Request Window

Any complaint regarding a damaged, defective, incorrect, or missing product must be reported within 24 hours of delivery.

Requests made after 24 hours may not be eligible for a refund, replacement, or return.

2. Unboxing Video Is Required

For damaged, defective, incorrect, or missing-item claims, customers must provide a clear and continuous unboxing video showing:

  • The sealed package before opening

  • Shipping label

  • Opening of the package

  • Product received

  • The damage, defect, incorrect item, or missing contents

Without sufficient proof, we may not be able to approve the claim.

3. Damaged Products

If your product arrives physically damaged, please contact us within 48 hours with the required unboxing video and supporting photos.

After verification, an eligible claim may result in:

  • Replacement, or

  • Full or partial refund

The final resolution will depend on verification and product eligibility.

4. Defective Products

If a product appears defective, please report the issue within 24 hours of delivery with an unboxing video and clear evidence of the defect.

Please note that certain electronic products may have limited or no return/refund eligibility for functional defects.

Any replacement or refund will therefore be provided only after the claim has been reviewed and approved.

5. Incorrect Product

If you receive a product different from what you ordered, contact us within 24 hours.

After verification, we may provide:

  • A replacement with the correct product, or

  • An eligible refund

6. Missing Items

If an item is missing from your package, notify us within 24 hours of delivery and provide a complete unboxing video.

If the missing item is verified and cannot be provided, an eligible refund may be issued for that item.

7. Non-Returnable Products

A return or refund will generally not be accepted for:

  • Products reported after the 24-hour complaint period

  • Change-of-mind purchases

  • Products damaged due to misuse or improper handling

  • Used products

  • Products returned without original packaging or accessories

  • Products specifically marked as non-returnable

  • Certain electronic products

  • Claims without sufficient proof where proof is required

This does not affect any rights you may have under applicable consumer protection laws.

8. Return Shipping Charges

Where a physical return is required, return shipping charges will normally be the responsibility of the customer, unless otherwise confirmed by our support team.

Please use a reliable courier service with tracking.

Do not send any product back without receiving return instructions from us first.

9. Shipping Charges

Original shipping charges are non-refundable.

Where applicable, return shipping and other courier-related charges may also be deducted from the refundable amount.

10. Refund Process

Once the required product is received and/or the claim is successfully verified, we will notify you whether your refund has been approved or rejected.

Approved refunds will generally be processed within 7 business days after approval.

Your bank or payment provider may take additional time to reflect the refund in your account.

For eligible Cash on Delivery orders, refunds may be processed through UPI or bank transfer.

11. Refused / Rejected Deliveries

Once an order has been dispatched, customers are expected to accept the delivery.

If a customer:

  • Refuses the parcel

  • Provides an incorrect address

  • Is repeatedly unavailable for delivery

  • Provides incorrect contact information

the parcel may be returned to us.

Applicable forward and return shipping charges may be deducted from any eligible refund.

12. Order Cancellation

Once an order has been confirmed, it cannot normally be cancelled or modified.

Please carefully verify your:

  • Product

  • Quantity

  • Name

  • Phone number

  • Delivery address

  • PIN code

before confirming the order.

We may cancel an order in situations such as:

  • Product becoming unavailable

  • Pricing or technical errors

  • Delivery PIN code being non-serviceable

  • Other circumstances where fulfilment is not possible

If we cancel an eligible prepaid order, the applicable amount will be refunded.

13. How to Raise a Complaint

To request assistance, contact our customer support team within 24 hours of delivery and provide:

  • Order number

  • Customer name

  • Description of the issue

  • Complete unboxing video

  • Clear photos/videos of the product where required

Email: denzextech@gmail.com

Our team will review the information and inform you about the available resolution.

Last Updated: August 2026