Refund policy

RETURN & REFUND POLICY

At Denzex, we want to provide a smooth and reliable shopping experience. If there is an issue with your order, please contact us within the timelines mentioned below.

1. 24-HOUR COMPLAINT WINDOW

Any issue regarding a damaged, defective, incorrect, or missing product must be reported within 24 hours of delivery.

Requests received after 24 hours may not be eligible for a return, replacement, or refund, subject to applicable consumer laws.

2. UNBOXING VIDEO REQUIRED

A clear and continuous unboxing video is mandatory for claims involving damaged, defective, incorrect, or missing products.

The video should clearly show:

The sealed package and shipping label
Opening of the package
Product received
Damage, defect, incorrect product, or missing contents

Claims without sufficient evidence may not be approved.

3. DAMAGED, INCORRECT OR MISSING PRODUCTS

If your order arrives physically damaged, contains an incorrect product, or has missing items, contact us within 24 hours of delivery with the required evidence.

After verification, eligible claims may receive a replacement, full refund, or partial refund, depending on the circumstances and product eligibility.

4. ELECTRONIC PRODUCTS

Certain electronic products may be non-returnable or non-refundable, particularly for functional defects, subject to the product's eligibility and applicable consumer protection laws.

Any issue must still be reported within 24 hours of delivery with a clear unboxing video and supporting evidence.

Approval of a refund or replacement is subject to verification.

5. NON-RETURNABLE PRODUCTS

Returns or refunds will generally not be accepted for:

Change-of-mind purchases
Used products
Products damaged through misuse or improper handling
Products without original packaging or accessories
Products specifically marked as non-returnable
Certain electronic products
Claims submitted after the 24-hour complaint window
Claims without required evidence

This does not limit any rights available to customers under applicable law.

6. RETURN & SHIPPING CHARGES

If a physical return is approved, the customer may be responsible for return shipping charges unless otherwise confirmed by Denzex.

Original shipping charges are non-refundable.

Please do not return a product without first receiving return instructions from us.

7. REFUNDS

After receiving and verifying an eligible claim, we will notify you whether the refund has been approved.

Approved refunds will generally be processed within 7 business days after approval. Banks or payment providers may take additional time to reflect the amount.

Eligible COD refunds may be processed through UPI or bank transfer.