Terms of service

TERMS OF SERVICE

Last Updated: August 2026

Welcome to Denzex. By accessing our website, purchasing a product, or using our services, you agree to these Terms of Service.

Please review these terms before placing an order.

1. ORDERS

All orders are subject to product availability, order verification, payment confirmation where applicable, and delivery serviceability.

Denzex reserves the right to cancel or refuse an order due to:

Product unavailability
Pricing or technical errors
Non-serviceable delivery locations
Suspected fraudulent activity
Incorrect or incomplete customer information
Other circumstances preventing successful fulfilment

If Denzex cancels an eligible prepaid order, the applicable amount will be refunded.

2. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, specifications, prices and other information accurately.

However, minor differences may occur in:

Product colour
Packaging
Design
Appearance
Product presentation

For products available in multiple colours, the colour supplied may depend on stock availability and a specific colour may not always be guaranteed.

3. PRICING & PAYMENTS

All prices displayed on our website are subject to change without prior notice.

The price applicable to your order will normally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

Online payments are processed through third-party payment service providers.

Where available, Cash on Delivery (COD) may be offered for eligible orders and serviceable locations.

4. SHIPPING & DELIVERY

Orders are generally processed and dispatched within 1–2 business days.

Estimated delivery after dispatch is generally:

Gujarat: 6–7 business days
Other Indian States: 7–10 business days
Certain locations may take up to 15 business days

Delivery timelines are estimates and are not guaranteed.

Delays may occur because of courier operations, weather, holidays, customer availability, incorrect addresses, remote locations, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate address, PIN code and contact number.

Please refer to our Shipping Policy for complete details.

5. RETURNS, REPLACEMENTS & REFUNDS

Returns, replacements and refunds are handled according to our Return & Refund Policy.

Eligible issues involving damaged, defective, incorrect, or missing products must generally be reported within 24 hours of delivery.

A clear and continuous unboxing video and other supporting evidence may be required.

Certain products, including certain electronic products, may have limited or no return/refund eligibility depending on the nature of the issue and applicable law.

6. ORDER CANCELLATION

Once an order has been confirmed or processed for fulfilment, cancellation or modification may not always be possible.

Customers should carefully verify their product, quantity, name, phone number, address and PIN code before confirming an order.

7. REFUSED OR FAILED DELIVERIES

Once an order has been dispatched, customers are expected to accept delivery.

If delivery fails because of:

Customer refusal
Incorrect or incomplete address
Incorrect contact information
Repeated customer unavailability

applicable forward and return courier charges may be deducted from any eligible refund, where permitted.

8. CUSTOMER RESPONSIBILITIES

By using Denzex, you agree:

To provide accurate information
Not to place fraudulent or fake orders
Not to misuse our website or services
Not to interfere with the operation or security of our website
Not to use our products or services for unlawful purposes
To follow applicable laws and regulations

We reserve the right to restrict or cancel orders where misuse or fraudulent activity is reasonably suspected.

9. PRODUCT USE

Customers are responsible for reading and following any product instructions, warnings, or safety information provided with a product.

Denzex will not be responsible for damage or loss resulting from improper use, unauthorized modification, negligence, or use contrary to provided instructions, to the extent permitted by applicable law.

10. THIRD-PARTY SERVICES

Our website may use third-party services for functions including:

Website hosting and e-commerce infrastructure
Payment processing
Order fulfilment
Shipping and logistics
Analytics and advertising

These third parties may operate according to their own terms and privacy policies.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Denzex will not be responsible for indirect or consequential losses resulting from:

Courier or logistics delays outside our reasonable control
Customer-provided incorrect information
Improper or unauthorized product use
Third-party service interruptions
Circumstances reasonably beyond our control

Nothing in these Terms is intended to exclude or limit customer rights that cannot legally be excluded under applicable consumer protection laws.

12. PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that information necessary to process payments, fulfil orders and arrange deliveries may be processed by relevant service providers.